United States Work at Home
Transcom is hiring
Our positions are full- time with benefit enrollment options. New hires are paid a competitive hourly wage regardless of call volume and a comprehensive benefits package including Medical, Dental, Vision and 401K. Transcom offers a paid training program via means of a virtual classroom in your home.
∙Enjoy helping people
∙Enjoy working in a fast paced environment
∙Enjoy working independently and in a team atmosphere
∙Experience with products or computer based personal content management applications
∙Ability to identify and describe the function of major hardware computer components.
∙Experience with Mac OS X or Windows OS, web browsing, Email, various software applications and common files.
∙Ability to install and remove applications.
∙Previous call center experience, preferred
∙Excellent customer service skills including friendly, courteous, and a professional manner
∙Ability to accurately paraphrase conversation
∙Ability to demonstrate desire to show initiative and ownership
∙Ability to demonstrate aptitude for
∙Able to listen to customer needs and demonstrate empathy.
∙Willingness to follow procedures and adhere to policies.
∙Strong written, verbal communication and organizational skills.
∙Ability to comprehend and follow written and verbal instructions with specific guidelines.
∙Have the ability to multitask.
∙Ability to remain calm and focused in stressful situations
∙Experience interacting with customers (phone, chat, email, in person
∙Complete schedule flexibility, including mornings, evenings, weekends, holidays and split shifts.
∙Strong attendance record
∙Ability to type minimum 40 wpm
What You Need:
∙Internet access via DSL or cable modem (Dial up, Wireless or Satellite internet service cannot be used)
∙Required minimum download speed of 12 Mbps, minimum upload speed of 2 Mbps and Ping less than 100.
∙Quiet work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibility may include caring for a family member).
∙Be able to successfully pass a criminal background check
∙Ability to work a minimum of
Other requirements (based on campaign assigned):
∙A dedicated phone line to use for this position
∙must be an analog landline or digital service
∙Internet service connection with minimum speeds
∙Download – 10 Mbps
∙Upload – 2 Mbps
∙A personal computer that meets the minimum requirements
∙Click Here to see our computer requirements
∙Live in and work from one of the states listed below
∙AL, AZ, AR, CO, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MN, MS, MO, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI